We make fast shipping times a top priority, as we know the installation of plumbing fixtures can be time sensitive. 

Year to date in 2024, it's taken 2.6 days on average for orders to be delivered to your door. If we have it in stock, you can count on fast delivery!

On this page you will find:

• Shipping Times
• Processing Times
• Order Status & Tracking
• Shipping Restrictions (California, International)

Shipping Times

At The Shower Head Store, we pride ourselves on getting you Fast & Free Shipping.

That's why all orders qualify for our Fast & Free 3-Day Shipping!

Please note that if an order is placed after 2pm PST, or over the weekend, shipment processing times will not go in effect until the following business day. 

If you need help with confirming a shipping time or getting a product expedited, contact us at service@besaquo.com

 

Processing Times

The Processing Time is the time it takes for our team to Pick, Pack and Ship your item. Certain products are stocked by our vendors, which may require additional processing time. Transparency is essential to our core values, which is why we'll inform you if your order is subject to a longer Processing Time.

The typical processing time is 1 Day and is in addition to shipping times.

For orders placed after 2pm PST, processing times are effective the following day.

 

Order Status & Tracking

After each order, you will receive an email confirming your order. That's why it's important to enter your email with your order! As soon as your order ships, you'll receive an additional email with all of your tracking details.

Can't find the email containing your order information? Send us an email to service@besaquo.com. We'll get you that info right away!

 

Shipping to California 

Shower heads shipping to California must meet strict flow requirements and be registered with the California Energy Commission.

Shower heads that exceed 1.8 GPM in flow will not ship to California. Below is a list of the products that are eligible for shipping to California.

Products Shipping to California

For more information, please visit the California Energy Commission's website.

 

International Shipping

We currently only ship inside of the United States. If you'd like one of our products shipping internationally, you can buy directly from our Amazon.com Storefront where many goods are available for international shipping via Amazon's exporting program. (Additional Shipping Fees and Duties may apply.)

-> Visit Amazon.com Storefront

 

Pre-Sale Orders

Pre-sale orders are for items that are either temporarily out of stock or are new products that have yet to launch. By placing a pre-sale order, you are acknowledging that you are willing to wait until the product comes into stock in order for it to ship.

Pre-sale shipping times are just estimates and are prone to change. We do our best to keep all shipping dates as accurate as possible on our website. If you have specific questions about in-stock dates, please reach our customer service team.

All pre-sale orders must be paid in full in order to guarantee a unit of inventory. Some of these products are our best-sellers and they are shipped on a first come, first served basis. 

Returns are allowed for pre-sale orders and, as all products on our site, are eligible for our 30-day return policy from the time of delivery. Should you want to request a return before the order is fulfilled, please contact our customer support team at service@besaquo.com. For more information on returns, please see our Returns Policy or reach out to our customer service team.