Return policy - BESAQUO
It's understandable, not every product will meet your needs. Whether the finish didn't match or the shower head didn't fit your application, we've got your back.
That's why we offer a 30-Day Return Policy. Simply follow the steps below, and we'll get you all taken care of.
WHAT QUALIFIES FOR A RETURN?
All Returned products must meet the following criteria:
- Product was delivered within the past 30 days.
- Item being returned includes all components, instructions and packaging. (Please note, returns made that are missing parts or the original packaging are only eligible for a 50% refund.)
HOW TO MAKE A RETURN
- Email service@besaquo.com with your order number, what you'd like to return and your return reason. Please do not ship the product(s) back without first contacting us or you will not be eligible for a refund.
- Repackage In The Shipping Box being sure to include the product with all of its components in the original manufacturers packaging.
- Ship The Package Back to The Shower Head Store Returns Department via USPS, UPS, or FedEx. You are responsible for the condition that we receive the return in. So, please, package the products inside of a secure shipping box so that the goods are not damaged in transit.
- Refund will be issued upon the receipt and inspection of the return. You have 30 days from the time the return is requested to return the product back to us for a refund.
CHARGES AND CREDITS
Shipping Charges - Customers are responsible for Return Shipping costs back to The Shower Head Store, unless the item is defective or damaged upon receipt. However, we will refund 100% of what you paid us - not including the original Shipping Costs.
Restocking Fees - The Shower Head Store does not charge restocking fees.
Missing Parts or Original Packaging - Any returns received missing parts and not in the original packaging will only be eligible for a 50% refund.
Refunds - Made to the Credit Card or PayPal Account used to make the purchase. Once the product(s) is received back and inspected, the applicable refund will be issued within 3-5 days.
DAMAGED OR INCOMPLETE ORDERS
If your item(s) arrives damaged, defective or is missing parts, we must be notified within 7 days to correct the issue.
Please email service@besaquo.com with your Order Number and a description of the problem.
For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, a return will be authorized and a shipping label will be sent for your return.
Replacements cannot be issued without a return first being accepted. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.
Pre-Sale Orders
Pre-sale orders are for items that are either temporarily out of stock or are new products that have yet to launch. By placing a pre-sale order, you are acknowledging that you are willing to wait until the product comes into stock in order for it to ship.
Pre-sale shipping times are just estimates and are prone to change. We do our best to keep all shipping dates as accurate as possible on our website. If you have specific questions about in-stock dates, please reach our customer service team.
All pre-sale orders must be paid in full in order to guarantee a unit of inventory. Some of these products are our best-sellers and they are shipped on a first come, first served basis.
Returns are allowed for pre-sale orders and, as all products on our site, are eligible for our 30-day return policy from the time of delivery. Should you want to request a return before the order is fulfilled, please contact our customer support team at service@besaquo.com.